CAROLINE FIEUX
Mobility consultant - Destination services team, CROWN Relocations
My accomplishments include:
Successful event organizing experience
o Communication and International services for the Equestrian events of the Beijing Olympic Games 2008
o Vice-President of the "Union des Francais de l’Etranger" (Oversea’s French Association)
Various events throughout the year, including sport tournaments, parties, cocktails, gala dinners, treasure hunts.
o Chevaliers du Tastevin (French wine appreciation Society): Organisation of gala dinners for 80-120 persons 4 times a year & arrangement of the French top officials’ trips to Hong Kong/Macau.
Successful sales experience
o Knowledge of sales process + Customer relationship management
o Leadership skills
o Ability to work under pressure /meet tight deadlines
o Listening skills /strong sense of care /public relation skills
Interpersonal and relationship building skills
o Collaborated extensively with high profile clients, media.
o Outgoing / open-minded
o Good network in the French and expatriate community of Hong Kong
o Eye for perfection and positive attitude
International experience
Ability to adapt to diverse cultures having lived in France, Ivory Coast, Taiwan, Mainland China and Hong Kong. Fluently speak both French and English and adequate Mandarin Chinese.
Driving licence
A.F.P.S : Red cross first degree
Hong Kong id holder
71 contacts- Office Manager.
- Customer support point person.
- Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
- Supply chain operations manager.
2009 - 2011Within the destination Services Team:
? Management of an ad-hoc clients portfolio: Provide high quality, customer focused destination services to corporate and private transferees relocating into Hong Kong by coordinating orientation, preview trip, home search, school search, settling-in, social networking, immigration services, departure support and tenancy management.
? Management of the CSR team: Event organising for fund-raising for Mother’s choice.
2007 - 2008• Responsible for delivering the EqCo interpretation and translation requirements across competition and non-competition venues (5 venues).
• Recruiting, training and managing large volume of staff and contractors – 5 paid staff, 6 professional interpreters, 10 interns and 80 volunteers.
• Responsible for developing operational plan with key milestones and ensuring delivery.
• Development and management of budget in excess of HK$ 3,000,000.
• Responsible for the provision of simultaneous and consecutive interpretation services for all official meetings (i.e. Chefs de Mission meeting) and press-conferences.
• Editing of official documents in English and French, preparation of the transfer of knowledge for London 2012.
2006 - 2007Wealth management, financial and insurance services.
• Analyze clients’ global needs, including investment products, life protection, medical schemes and general insurance plans.
• Provide financial planning & tailor-made investment solutions to suit clients' situation.
• Maintain close client relationship, develop client base, claims management.
